Delivery & Return Information
📦 SHIPPING INFORMATION
Order Processing
All orders are processed within 2–4 working days (excluding weekends and UK public holidays).
During sale events, peak seasons or supplier stock shortages, processing may be extended by 1–3 working days.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
UK Delivery
• Standard Delivery: 2–10 working days
• £4.99 flat rate on orders under £50
• FREE standard shipping on all orders over £50
International Delivery
Europe
• Delivery Time: 5–12 working days
• Shipping fee calculated at checkout
• FREE shipping on all orders over £50
Rest of World
• Delivery Time: 7–15 working days
• Shipping fee calculated at checkout
• FREE shipping on all orders over £50
Customs & Duties
For orders shipped outside the UK, import duties, taxes and customs clearance fees may apply upon delivery.
These charges are the sole responsibility of the customer and are not included in your order total. Please check your local customs office for more information.
Important Shipping Note
All delivery times are estimates only. Delays may occur due to carrier schedules, customs inspections, weather conditions, local logistics or peak order periods. We do not guarantee exact delivery dates.
💳 PAYMENT INFORMATION
Accepted Payment Methods
We accept the following secure payment methods for all orders:
• Visa, Mastercard, American Express
• Apple Pay, Google Pay
• PayPal
• Shop Pay
Payment Security
All transactions are processed through SSL-encrypted secure gateways. Your payment details are never stored on our servers, ensuring 100% security for every purchase.
We are fully PCI DSS compliant, meeting global payment security standards.
Currency
All prices on our website are listed in GBP (£). Your payment will be charged in GBP at the time of order placement.
We accept returns within 14 days of delivery for a full refund or exchange, subject to the following conditions:
• Items must be unused, unwashed, and in their original packaging
• Hygiene liners, tags and labels must be fully intact (mandatory hygiene requirement for intimate apparel)
• Return shipping fees are the customer’s responsibility, unless the item is faulty, damaged or incorrectly shipped by us
Hygiene Guarantee: For health and safety reasons, we cannot accept returns on underwear, briefs, socks or hosiery if the hygiene seal/liner has been removed or damaged.
Once we receive and inspect your returned item, your refund will be processed within 3–5 working days and credited to your original payment method. Please allow additional time for your bank to process the refund.