Delivery & Return Information

DELIVERY & RETURNS INFORMATION

At KAYLNN, we create intimate apparel that blends beauty, comfort and quality. Below you’ll find everything you need to know about shipping, delivery, returns, refunds and order processing.

ORDER PROCESSING

All orders are processed within 2–3 working days (excluding weekends and holidays).
During sale events and peak seasons, processing may be extended by 1–2 working days to ensure quality control.

Please email customercare@kaylnn.com before placing your order to confirm availability.

UK DELIVERY

2–11 working days
£4.99 on orders under £50
Free standard shipping on orders over £50

INTERNATIONAL DELIVERY

EUROPE

4–11 working days
Shipping fee calculated at checkout
Free shipping on orders over £50

REST OF WORLD

4–11 working days
Shipping fee calculated at checkout
Free shipping on orders over £50

CUSTOMS & DUTIES

If you are ordering from outside the UK, customs charges and import duties may apply.
These are the responsibility of the customer.

RETURNS & REFUNDS

We accept returns within 14 days of delivery.
Items must be unused, unwashed, with original tags and hygiene liners intact.
Return shipping fees are the customer’s responsibility, unless the item is faulty, damaged or incorrectly shipped.

Please note: All delivery times are estimates and may vary due to carrier schedules, customs, weather and local logistics.

Thank you for choosing KaylnnFancy — where beauty meets comfort, delivered with care.